Privacy Policy for IntelQE

Effective Date: June 1, 2025

Version: 1.0

Introduction

Welcome to IntelQE (www.intelqe.io). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at privacy@intelqe.io.

When you visit our website www.intelqe.io, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as posting messages in our online forums or entering competitions, contests, or giveaways) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect can include the following:

  • Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

  • To facilitate account creation and the login process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and login process.
  • To send administrative information to you. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our website.
  • To protect our website. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our website, products, services, marketing, and your experience.

Sharing Your Information

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years past the termination of your account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

Contact Us

If you have questions or comments about this policy, you may email us at contact@intelqe.io or by post to:

INTELQE AI SOLUTIONS PTY LTD
905/33 Rose Lane
Melbourne, 3000, VIC
Australia

This privacy policy was last updated on March 4, 2025.

IntelQE Acceptable Use Policy (AUP)

Effective Date: June 1, 2025

Version: 1.0

Prohibited Activities

Customers shall not use the IntelQE Service to:

  • Violate any applicable laws or regulations.
  • Infringe upon the rights of others.
  • Transmit harmful or malicious content.
  • Interfere with the integrity or performance of the IntelQE Service.

Enforcement

Violations of this AUP may result in suspension or termination of access to the IntelQE Service.

IntelQE Service Level Agreement (SLA)

Effective Date: June 1, 2025

Version: 1.0

1. Overview

This Service Level Agreement ("SLA") outlines the service levels provided by IntelQE AI Solutions Pty Ltd ("IntelQE") for its AI-Augmented Quality Engineering platform ("IntelQE Services") to customers ("Customers") under the applicable Master Services Agreement.

2. Service Commitment

IntelQE commits to a Monthly Uptime Percentage of at least 99.9% for the IntelQE Services. However we are also reliant on our infrastructure provider such as Cloud Computing Providers and Large Language Model providers. Any SLA breach due to outage from external providers will be taken up by IntelQE as per perpetual SLAs with external providers. If an SLA breach occurs due to IntelQE services being down we will attempt to resolve this with our customers by proactive engagement to provide service credits on a case on case basis.

3. Exclusions

Downtime resulting from the following is excluded from uptime calculations:

  • Scheduled maintenance with prior notice.
  • Factors outside IntelQE's reasonable control (e.g., natural disasters, internet outages).
  • Customer's misuse or unauthorized actions.

4. Support

IntelQE provides support as per the selected support plan. Details are available in the IntelQE Support Policy.

IntelQE Support Policy

Effective Date: June 1, 2025

Version: 1.0

Applies To: All IntelQE Enterprise and Premium customers

1. Introduction

This Support Policy outlines the support and maintenance services (“Support”) provided by IntelQE AI Solutions Pty Ltd (“IntelQE”) for its AI-Augmented Quality Engineering platform (“IntelQE Service”). These services are governed by the applicable Master Services Agreement or License Agreement between IntelQE and the customer (“Customer”).

2. Definitions

  • Business Days: Monday to Friday, excluding Australian national public holidays. support@intelqe.io
  • Business Hours: 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST) on Business Days.
  • Calendar Hours: 24 hours a day, 7 days a week, 365 days a year.
  • Error: A reproducible defect in the IntelQE Services that significantly degrades its functionality as described in the documentation.
  • Bug Fix: A patch or update provided by IntelQE to remedy an Error.
  • Workaround: A temporary solution that mitigates the impact of an Error without substantially impairing the Customer’s use of the IntelQE Services.
  • Update: Any enhancement or improvement to the IntelQE Services made generally available to customers.

3. Support Plans

IntelQE offers the following support plans:

3.1 Enterprise Support

  • Availability: Business Hours
  • Support Channels: Email and a dedicated Customer Success Manager
  • Response Times::
    • Level 1 (Critical): 4 Business Hours
    • Level 2 (High): 8 Business Hours
    • Level 3 (Low): 2 Business Days
  • Included Services::
    • Ability to create and manage 3 independent QE goals and projects
    • Full capability of Knowledge Engineering
    • Support of standard testing types (API, Functional, Mobile, Performance)
    • Limited Orchestration Capability
    • Bug Fixes and Updates
    • Assistance with Error identification and resolution

3.2 Premium Support

  • Availability: Business Hours
  • Support Channels: Email and a dedicated Customer Success Manager
  • Response Times::
    • Level 1 (Critical): 2 Business Hours
    • Level 2 (High): 4 Business Hours
    • Level 3 (Low): 1 Business Days
  • Included Services::
    • Unlimited QE goals and projects
    • Full capability of Knowledge Engineering
    • Support of enhanced testing types (in addition to API, Functional, Mobile, Performance testing support for Data Conversion, ETL Testing, Unit testing)
    • Enhanced Orchestration Capability
    • Self-service based tooling Capability
    • Priority Bug Fixes and Updates
    • Priority Assistance with Error identification and resolution

4. Severity Levels

  • Level 1 (Critical): Complete loss of service or major functionality impacting all users.
  • Level 2 (High): Significant degradation of service affecting multiple users or critical features.
  • Level 3 (Low): Minor issues, general questions, or feature requests.

5. Customer Responsibilities

To ensure effective support, Customers are expected to:

  • Provide timely access to relevant personnel and systems.
  • Maintain the IntelQE Services in accordance with the provided documentation.
  • Implement recommended Updates and Bug Fixes.
  • Report Errors with sufficient detail to facilitate troubleshooting.

6. Exclusions

Support does not cover:

  • Issues caused by unauthorized modifications to the IntelQE Services.
  • Problems resulting from third-party software or hardware not provided by IntelQE.
  • Use of the IntelQE Services in a manner not consistent with the documentation.
  • Beta features or services not officially released.

7. Service Level Agreement (SLA)

IntelQE commits to the following uptime targets:

  • Enterprise Support: 99.9% monthly uptime
  • Premium Support: 99.99% monthly uptime

For more details, please refer to IntelQE_Service_Level_Agreement document.

8. Contacting Support

9. Policy Updates

IntelQE reserves the right to modify this Support Policy. Any changes will be communicated to Customers with at least 30 days' notice.

For a downloadable version of this Support Policy, please contact your IntelQE account representative.

IntelQE Security Process Addendum

Effective Date: June 1, 2025

Version: 1.0

1. Information Security Program

IntelQE maintains an information security process designed to protect Customer Data against unauthorized access, alteration, disclosure, or destruction.

2. Security Measures

Key measures include:

  • Access Controls: Role-based access with least privilege principles.
  • Encryption: Data encrypted in transit (TLS 1.2 or higher) and at rest (AES-256).
  • Monitoring: Continuous monitoring for security incidents.
  • Testing: Regular vulnerability assessments and annual third-party penetration testing.
  • Policies: Documented security policies and employee training programs.

3. Incident Response

IntelQE has an incident response plan to address security incidents promptly, including notification to affected Customers as required by law.

IntelQE Data Processing Addendum (DPA)

Effective Date: June 1, 2025

Version: 1.0

1. Scope

This DPA applies when IntelQE processes personal data on behalf of the Customer in connection with the IntelQE Services.

2. Data Processing

IntelQE shall:

  • Process personal data only on documented instructions from the Customer.
  • Ensure confidentiality of personal data.
  • Implement appropriate technical and organizational measures for data protection.

3. Subprocessors

IntelQE may engage subprocessors to process personal data. A list of subprocessors is available upon request. IntelQE will ensure subprocessors are bound by data protection obligations equivalent to those in this DPA.

4. Data Subject Rights

IntelQE shall assist the Customer in responding to data subject requests under applicable data protection laws.

5. Data Transfers

IntelQE shall ensure that any international data transfers comply with applicable data protection laws.

IntelQE End of Life (EOL) Policy

Effective Date: June 1, 2025

Version: 1.0

1. Policy Overview

IntelQE provides a notice of End of Life (EOL) for its products and services to allow Customers to plan for transitions.

2. EOL Process

  • Announcement: IntelQE will provide at least 6 months' notice before EOL.
  • Support: IntelQE will continue to provide support during the notice period.
  • Termination: After the EOL date, the product or service will no longer be supported or available.

3. Customer Responsibilities

Customers are responsible for transitioning to supported versions or alternatives before the EOL date.